I wonder if the motel management sent someone to stay the night and chew them out the following day? That's a good way to verify consistent poor service.

We once had issue with an Alamo franchise, head office refunded us two days hire (out of seven) for the dodgy car they supplied and the entire cost of the car seat that it took them three goes to get right after Susan complained to them after we got home. Of course, the car people had the misfortune that we'd just arrived from the UK and not all of our bags had, so we were tired and irritable and prepared to vent a bit.

D