Customer service updates

[lesliepear]

Rodeway Inns - I should be getting a response from the motel and a 25.00 credit. Apparently the particular site violated brand standards (yes, having a cheap breakfast and no paper as advertised on the website annoyed someone at corporate)!

Gold Bug (Eddie Bauer Car Seat Travel Bag) - Wrote them to ask if I could replace the lost strap to the bag. Well, they are sending me a whole new bag. So I guess I'll rehome the one missing a strap!

Target - I'm annoyed at their online credit card stuff. Somehow my card has been marked as either bankrupt/past due, so I can't pay online. Hopefully they'll resolve it - I did e-mail some people at Target about it.

Meanwhile DH is waiting to hear about a problem with DVD's we ordered. He ordered 25, they claimed he ordered 15 and don't seem to care unless we return the DVD's at our expense. So we've disputed the charge with the credit card.

And weirdly enough, we get a letter that their is an audit going on with our town. So we had to send the dates and amounts of our town tax payments to the CPA firm that mailed us. (No, we didn't complain to start this one!)

Comments

[luvmom.livejournal.com]

You are getting good responses.

A few times I tried doing that and didn't have much success. I contacted that BBB online and filed a complaint. Everytime after doing that the company contacted me to fix the problem.

Congrats on standing up to them.
I hate it when consumers get screwed.

[lesliepear.livejournal.com]

Our trick is to figure out the e-mails of the higher ups and e-mail them. It works pretty well for the most part (Best Buy is a glaring exception...although the friend were helping wasn't as helpful with us as she could have been).

[catyak]

I wonder if the motel management sent someone to stay the night and chew them out the following day? That's a good way to verify consistent poor service.

We once had issue with an Alamo franchise, head office refunded us two days hire (out of seven) for the dodgy car they supplied and the entire cost of the car seat that it took them three goes to get right after Susan complained to them after we got home. Of course, the car people had the misfortune that we'd just arrived from the UK and not all of our bags had, so we were tired and irritable and prepared to vent a bit.

D