Customer service updates
Jan. 18th, 2007 02:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lesliepearRodeway Inns - I should be getting a response from the motel and a 25.00 credit. Apparently the particular site violated brand standards (yes, having a cheap breakfast and no paper as advertised on the website annoyed someone at corporate)!
Gold Bug (Eddie Bauer Car Seat Travel Bag) - Wrote them to ask if I could replace the lost strap to the bag. Well, they are sending me a whole new bag. So I guess I'll rehome the one missing a strap!
Target - I'm annoyed at their online credit card stuff. Somehow my card has been marked as either bankrupt/past due, so I can't pay online. Hopefully they'll resolve it - I did e-mail some people at Target about it.
Meanwhile DH is waiting to hear about a problem with DVD's we ordered. He ordered 25, they claimed he ordered 15 and don't seem to care unless we return the DVD's at our expense. So we've disputed the charge with the credit card.
And weirdly enough, we get a letter that their is an audit going on with our town. So we had to send the dates and amounts of our town tax payments to the CPA firm that mailed us. (No, we didn't complain to start this one!)
Gold Bug (Eddie Bauer Car Seat Travel Bag) - Wrote them to ask if I could replace the lost strap to the bag. Well, they are sending me a whole new bag. So I guess I'll rehome the one missing a strap!
Target - I'm annoyed at their online credit card stuff. Somehow my card has been marked as either bankrupt/past due, so I can't pay online. Hopefully they'll resolve it - I did e-mail some people at Target about it.
Meanwhile DH is waiting to hear about a problem with DVD's we ordered. He ordered 25, they claimed he ordered 15 and don't seem to care unless we return the DVD's at our expense. So we've disputed the charge with the credit card.
And weirdly enough, we get a letter that their is an audit going on with our town. So we had to send the dates and amounts of our town tax payments to the CPA firm that mailed us. (No, we didn't complain to start this one!)
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no subject
Date: 2007-01-19 02:42 pm (UTC)A few times I tried doing that and didn't have much success. I contacted that BBB online and filed a complaint. Everytime after doing that the company contacted me to fix the problem.
Congrats on standing up to them.
I hate it when consumers get screwed.
no subject
Date: 2007-01-19 03:52 pm (UTC)