Macy's

[lesliepear]

I forgot if I mentioned our problems with Macy's last Saturday - we tried to use a $10.00 off your purchase coupon and Macy's was insisting you buy one item over 10.00, not 10.00 worth of stuff :(
After we got home from our disappointing experience DH e-mailed Macy's.
We got a call on Monday, but couldn't make it out as it sounded like a bad cell phone.
DH re-emailed them.
They called again today.
A Macys excutive said sorry for the inconvenience. We weren't alone complaining.
They installed smart coupons in the registers a few years ago and the program didn't work this year. They said the people didn't know how to
handle it since the registers didn't take coupons for sales <$10 or for more than 1 item totaling < or > $10 so they said you need to buy a single item $10 or more. (which is what happened to us, I've heard others were successful, it may have been handled differently at different stores?)

Because of the problems, they won't repeat the offer.

For our inconvenience, we a getting a $25 gift card and are getting overnighted
a 20% employee discount for employees and friends for this weekend.

We forgive Macy's :)

Comments

[yeoww.livejournal.com]

I've shopped at Macy's for years because although they're a bit more expensive, when I have issues like the one you described I can usually get it resolved without much hassle and they really do make an effort to keep me happy as a customer. I like Macy's!